“Viator took my money and never confirmed the date. After I called Ghost Tours directly, it got confirmed for that evening. Then Ghost Tours called to say there was no tour guide available, and cancelled. Then I was told to contact viator for a refund. Viator has no phone number on their website.”

“We had a group of 8 and went to the meeting place at specified time and no one showed up. We called the tour operator, first they asked which city we were at and then there were some awkward pauses. Finally, they told us that the tour guide was in a car wreck and was…”